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Report  |  March 2022

Fairer, Faster, Better III: An Empirical Assessment of Consumer and Employment Arbitration

By Nam D. Pham, Ph.D. and Mary Donovan

Empirical evidence shows that arbitration is an effective process for resolving consumer and employment disputes. While litigation is a long and often burdensome process with many rules and requirements, arbitration is simpler and more flexible. We used a robust dataset of cases from the largest arbitration providers and a national litigation database to analyze and compare arbitration and litigation.